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Privacy Policy

Last Updated: November 22, 2024

Welcome to Companion AI ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you understand how we collect, use, and safeguard your personal information. This Privacy Policy explains our practices regarding the Companion AI mobile application (the "App").

1. Information We Collect

1.1 Information You Provide

• Account Information: Email address, username, and password (encrypted)
• Profile Information: Display name, companion personality preferences
• Conversation Data: Messages exchanged with your AI companion
• Mood Data: Mood check-ins, notes, and emotional tracking information
• Payment Information: Processed securely through Apple's In-App Purchase system (we do not store your payment details)

1.2 Automatically Collected Information

• Device Information: Device type, operating system version, unique device identifiers
• Usage Data: App interactions, feature usage, session duration
• Technical Data: IP address, app version, crash reports
• Location Data: We may collect general location (city/country level) for personalization if you grant permission

1.3 Information from Third Parties

• Authentication Services: If you sign in with Apple or Google, we receive basic profile information
• AI Service Providers: We use Together.AI for AI model hosting; conversation data is processed through their secure API

2. How We Use Your Information

We use your information for the following purposes:

2.1 Core Services

• Provide AI companion conversations with contextual memory
• Generate personalized responses based on your preferences and conversation history
• Track and analyze your mood patterns (Pro feature)
• Maintain conversation continuity across sessions

2.2 Service Improvement

• Improve AI response quality and personality consistency
• Develop new features and enhance existing ones
• Analyze usage patterns to optimize performance
• Train and fine-tune AI models (using anonymized, aggregated data only)

2.3 Communication

• Send service notifications (mood check-in reminders, subscription updates)
• Respond to your support requests
• Send important updates about the App (you can opt out of non-essential communications)

2.4 Legal and Safety

• Comply with legal obligations
• Protect against fraud, abuse, or security threats
• Enforce our Terms of Service

3. How We Share Your Information

We may share your information only in the following limited circumstances:

3.1 Service Providers

• Together.AI: Processes AI conversation requests (data is encrypted in transit)
• Firebase/Google Cloud: Hosts our database and authentication services
• Apple: Processes in-app purchases and subscriptions
• Analytics Services: Aggregated, anonymized usage data only

All service providers are contractually bound to protect your data and use it only as directed by us.

3.2 Legal Requirements

We may disclose information if required by law, court order, or to:

• Comply with legal processes
• Protect our rights, property, or safety
• Prevent illegal activity or harm to others
• Respond to government requests

3.3 Business Transfers

If Companion AI is acquired or merged with another company, your information may be transferred. We will notify you before your data becomes subject to a different privacy policy.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data is encrypted in transit (TLS/SSL) and at rest (AES-256)
• Authentication: Secure Firebase Authentication with encrypted passwords
• Access Controls: Strict access controls limit who can view user data
• Regular Audits: We conduct security reviews and updates
• Secure Infrastructure: Data is stored on secure Google Cloud servers with redundancy

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Retention

• Account Data: Retained while your account is active
• Conversation History: Stored indefinitely unless you delete it or close your account
• Mood Data: Retained for analytics purposes while your account is active
• Backups: We maintain encrypted backups for 30 days

When you delete your account, we delete or anonymize your data within 30 days, except where we must retain it for legal compliance.

6. Your Rights and Choices

6.1 Access and Portability

• Request a copy of your personal data
• Export your conversation history and mood data

6.2 Correction and Deletion

• Update your profile information in-app
• Delete individual conversations or mood entries
• Request full account deletion (Settings > Delete Account)

6.3 Communication Preferences

• Opt out of mood check-in reminders in Settings
• Unsubscribe from marketing emails (we rarely send these)
• Manage notification settings in your device Settings

6.4 Data Minimization

• You can use Companion AI with minimal personal information
• Mood tracking is optional
• Location access is never required

6.5 Regional Rights

• EU/UK Users (GDPR): Right to access, rectification, erasure, restriction, portability, and objection
• California Users (CCPA): Right to know, delete, and opt-out of sale (though we don't sell data)
• Other Regions: Rights as provided by local data protection laws

To exercise any of these rights, contact us at support@heycoai.app

7. Children's Privacy

Companion AI is not intended for users under 18 years of age. We do not knowingly collect information from children. If we discover that a child under 18 has provided personal information, we will delete it immediately.

Parents who believe their child has provided information to us should contact support@heycoai.app

8. International Data Transfers

Your information may be processed in countries other than your own, including the United States and European Union, where data protection laws may differ. We ensure adequate safeguards are in place:

• Standard Contractual Clauses (SCCs) with service providers
• Compliance with GDPR, CCPA, and other data protection regulations
• Encryption of data in transit and at rest

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data:

Email: support@heycoai.app
Website: heycoai.app
Response Time: We aim to respond within 48 hours

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